Returns & Re-fund Policy
7 Days Replacement Only
If your product is defective / damaged or incorrect / incomplete at the time of delivery, then call our customer service on (+92) 3234430163 to log a replacement request within 7 days of delivery. For device-related issues after usage please contact the service center listed on the warranty card included with your product or alternatively check our Brand Contact List for more details.
This product is not eligible for a replacement if the product is “no longer needed”. “No longer needed” means that you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package.
Conditions for Returns
The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
The product must include the original tags, user manual, warranty cards, freebies and accessories.
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Atalfa packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer box.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Returns accepted within 3 days, only for damaged or wrong products. Return offered in the form of Product exchange. Buyer is the responsible for the shipping fees
Returns are 100% Free, Quick & Simple
If you find any issue while receiving the product or you are not 100% satisfied with the product. You could return the product as your satisfaction is our priority. Your complete Satisfaction is our top priority. If you are not 100% satisfied with the product or service, we urge you not to accept the product in that case, we shall provide full return to you and bear the shipping charges.